FAQs - SHIPPING & RETURNS
When will my order be shipped?
Most orders are shipped within 2-5 days, provided the items were in stock and no changes were made to the order.
Shipping from the Isle of Man is available Monday to Friday, and Saturday mornings and you will be provided with tracking info once your order has been shipped.
During holiday periods, shipping could take longer than expected due to unavoidable delays.
If there is a delay due to unforeseen circumstances, we will contact you.
What is your Refund Policy and do you accept returns?
You are entitled to cancel your order of goods prior to the item(s) being dispatched. Our 14-day return policy allows you to request a return within 14 days of receipt of the item.
To be eligible for a return, the item must be in an unused condition with its original packaging. Please also have your receipt or proof of purchase available.
To start a return, you can contact us at firstname.lastname@example.org.
Please aware that if you cancel your order after it has been shipped, you will be responsible for the costs of returning the goods.
In this case, a refund for the items will not be issued until the goods are received back in an unused condition.
Items sent back to us without first requesting a return will not be accepted.
Can I have my order shipped to a P.O. Box?
Our shipping is provided by Parcel Force and unfortunately they will only accept shipments to a valid street address. If you have specific requirements, please contact us so that we can try and arrange an alternative delivery method.
Can I pick up my purchase in person if I am close by, in order to avoid paying for shipping?
If you live locally then we provide free delivery to you. Please provide your full address and phone number at checkout.
If you would like to physically collect your candle, please let me know so that we can arrange a convenient time.
What if an item is defective or damaged as it arrives?
Our aim is to make sure you are happy with your purchase. However in the unusual circumstance your item arrives damaged, please contact us via our "Contact Us" page.
Please also keep all original packaging in case it needs to be sent back to us.
Although it is uncommon for candles and wax products to melt during hot months in the UK and British Isles, we cannot guarantee against this and cannot accept any liability should this occur.
Despite our insurance covering all of our shipments, the Isle of Man Post Office does not provide coverage for melted wax.
We offer the following tips to avoid problems:
To avoid having deliveries left on your front porch during hot days, we suggest having them delivered to a place where someone will be present. This could be a friend or family member's house, or your place of employment if allowed.
If you are expecting a delivery to your residence, try to make arrangements for someone to be present or, at the minimum, make sure that the package is put in a cool spot immediately so it does not stay in the heat for too long.
Also, as a courtesy we aim to ship early in the week so help avoid packages being left in post office warehouses and trucks over the weekend.
What if I really don't like the fragrance I ordered? Can I return it?
Unfortunately, due to the subjective nature of personal fragrance preferences, we are unable to offer exchanges based on these.
We understand that everyone has different scent sensitivities and preferences, and we hope you can understand our policy.
If you are looking for a gift for someone else, we provide fragrance profiles and product descriptions for each candle, to help you make the best decision, alternatively, we provide The Sample Box which is a sample collection of our signature range of fragrances, so you can get an idea of the scent before making a larger purchase.