This store requires javascript to be enabled for some features to work correctly.
Candle Care & Troubleshooting Guide
We rigorously test every candle fragrance before release to ensure top quality. Still, if you encounter an issue, here's how to address the most common concerns. For anything unusual or severe, please don’t hesitate to contact us.
How can I keep my candle looking and performing its best?
Storage matters. To maintain your candle’s colour and integrity:
Avoid direct sunlight or harsh lighting. Prolonged exposure can cause fading or discoloration.
Store in a cool, dry place. High temperatures and humidity may soften the wax or warp the shape over time.
Why is there wax left on the sides of the container?
This is often called “wax hang-up” and is normal early on. However, if your candle is burning down the centre only — known as tunnelling — it could reduce burn time and fragrance throw.
To prevent this:
Let the candle burn long enough (typically 2-3 hours) until the melted wax pool reaches the edge of the container.
If a slight hang-up appears, it usually corrects itself in future burns.
Always allow a full melt pool to form on the first burn to set the “memory” of the candle.
Why is my candle flickering or releasing small puffs of smoke?
Occasional puffs of smoke can happen, but constant flickering or soot may mean:
The wick is too long. Trim it to 1cm before each burn.
There’s a draft. Avoid placing the candle near open windows, vents, or walkways, where air movement can disrupt the flame.
What is the "mushroom" on my wick after burning?
This is a carbon build-up, sometimes called a "mushroom head," and is common with cotton wicks, especially in fragranced candles.
To prevent it:
Always trim the wick to about 1cm before each burn.
Wait until the candle cools completely before trimming to avoid dropping debris into the wax.
Is trimming the wick really that important?
Yes! Keeping the wick trimmed helps:
Control the flame size
Minimize smoke and soot
Extend the life of your candle
If you see a mushroom head or notice the flame getting large, extinguish the candle, trim the wick, and relight.
Why should I stop burning my candle when only ½ inch of wax remains?
Safety first. We recommend discontinuing use at this point because:
The glass can overheat and possibly crack as the flame nears the bottom.
Burning below ½ inch of wax can also expose the wick holder, increasing risk of damage or fire.
How can I extinguish my candle without creating smoke?
Avoid blowing it out. This often causes unnecessary smoke.
Instead:
Use a wick snuffer, or
Gently cover the flame with a metal spoon or similar object for a few seconds to smother it.
This ensures a cleaner extinguish with less smoke and soot.
If you have additional questions or run into an issue not listed here, please feel free to get in touch — we're here to help you enjoy your candle to the fullest.