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  • Thanks for dropping by. Grab a cuppa, get comfy, and check out our selection of premium soy candles and melts, all made locally in the Isle of Man.

  • Free IOM delivery on all orders over £10.00. Free UK delivery on all orders over £50.00

  • Join the Clean Candle Community

  • Treat yourself to our Candle or Wax Melt workshops

Inclusive Customer Service Policy

Ensuring a consistent and exceptional level of service for each customer is paramount to us. Consequently, we are committed to accommodating all reasonable requests for assistance from individuals seeking to access our services. To facilitate this process efficiently, we kindly request that customers reach out to us in advance to discuss their specific needs whenever feasible. Your cooperation greatly aids us in providing the best support possible.

Our Commitment to Customers

We aim to provide an exemplary and accessible customer service that all our customers can use and benefit from in a manner that respects their dignity and independence and promotes equal opportunity and choice.

Our aim is to provide an inclusive environment and we will make all efforts to remove any physical, sensory and intellectual barriers to disabled people when accessing our services.

This includes a commitment to uphold the spirit and letter of the Disability Discrimination Act, 2006 and we will strive to make all possible reasonable adjustments to make our services accessible to disabled people. This is consistent with our values and our vision of being a business for everyone.

How We Will Achieve This Commitment

Managers have responsibility for the effective implementation of this policy and we expect all our employees, customers, suppliers and service users to abide by the policy and help to promote and maintain an accessible environment for all. We will promote inclusion by taking the following actions:

  • Consider the unique needs of each customer: We will do our best to accommodate any reasonable adjustment requests you may make.
  • Take action to make our premises, facilities and services accessible: We will carry out regular assessments to identify potential barriers for disabled customers and make all possible reasonable adjustments to remove or minimise any barriers identified.
  • Strive to meet best practice standards for access and inclusion. Our approach will be informed by best practice guidance promoting accessibility.
  • Provide accessible web content: Our website will conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2.
  • Provide auxiliary aids and assistive technology: Where reasonably possible we will provide assistive technology to make our service easier to access. This may include installing induction loops to our service counters, providing audible signage, large print price lists or worksheets and magnifying glasses as required.
  • Welcome assistance dogs: We will provide a bowl of water and place to rest if our customer is going to be with us for a while.
  • Carry out effective monitoring and review: We will regularly monitor and review progress in relation to our commitments. We will keep track of how requests for reasonable adjustments from employees and customers are managed.
  • Encourage feedback: We will actively engage with customers in order to identify areas that require change and encourage service improvements.

Find us at Tower House on Loch Prom